"Thank you so very much for going above and beyond to get our job finished today--we really appreciate it, Ryan!
Raphael (and Manuel) are so wonderful--such hard workers. We are very happy with their work, and their attention to detail, cleanliness and personal touch. I am sure they are relieved to be finished with this crazy job!! I can see why your brother said we would love Raphael--he really is such a great guy--what a sweetheart. We also really appreciate the way you have handled the water leak situation. The dormer looks wonderful--thank you very much. I just want to say that your customer service has really been exceptional all around, I know that this job went a little atypical for you, and took longer than you thought, (and you have a heavily pregnant, demanding, impatient woman on your hands), and I appreciate the way you have handled everything. I/we will have nothing but great things to say about you, and your service and craftsmanship, cleanliness, etc. etc..
The roof looks fantastic!